I think the referral to this Argentina travel agency was just what we needed at the time- they were largely reliable but not particularly knowledgeable about Ushuaia...
We traveled for 3 weeks-- Zicasso helped us with the first week. The hotel in Ushuaia was barely acceptable: clearly an absentee owner, no place to put your clothes ( no shelves nor dresser) tiny bathroom although I believe we paid top price for that town. On the other hand the staff was sweet. Transfer to the hotel was prompt- but never showed up to take us to next destination-- Mare Australis pier. Mare Australis was as promised-- a good company and lovely excursions--
After tierra del fuego we continued on for two weeks of hiking- one week at Torresdel Paine and another in El Chalten--
I wouldn't change much about the trip- for a first trip to Patagonia it was, overall, splendid but if I were going again I would include another region- probably Altacama
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"... for a first trip to Patagonia it was, overall, splendid..."
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