Travel Review: European Tour, France, Italy, Switzerland, Paris, Rome, Florence Cooking Class, Seine River Cruise, Eiffel Tower

I would not work with this company again. Regardless of this wonderful world of technology we live in, it is too easy for service providers to delay responding to e-mails and phone calls. Next time I would choose a local service provider; someone I can visit in person to ask for updates. I also don't think I would prepay until some services have been rendered.

TRAVEL COMPANY COMMENTS: 

Thank you Josee for taking the time to detail your experiences in Italy and France. While we were glad to hear that you enjoyed parts of the trip, we were disappointed that, overall, your experience was not what we had hoped to provide you. We’re glad that you enjoyed the hotel selection for Paris and your cruise along the Seine as well as your tour. 

We deeply apologize for any inconvenience experienced by your mother. We did not fully appreciate her mobility issues and did not take adequate steps to ensure her comfort. Understanding the unique needs of travelers and arranging their tours for maximum enjoyment is the essence of what we do. We apologize for not meeting that standard. 

An important feature of our service is the timely delivery of travel documents and it would appear this was not done. This is inexcusable and we are very sorry for any added stress that it caused. We will be reviewing our policies and procedures with your agent to ensure this does not occur in the future. We strongly value your comments and use this information to refine and improve our service. This is especially important in your case, when a trip does not go perfectly. 

We will be processing a refund for missed tours; we will send you the details.

Thank you again for giving us this opportunity.