This travel agent provided good, basic services for our trip. Their hotel selections were very good and most of the guides they selected were above average. They were also responsive when we encountered problems enroute and tried to help us overcome some obstacles. Their printed itinerary book was very handy, but more bulky than really necessary. An electronic version that could be downloaded to a phone would be better.
Most of our trip was conventional bookings for hotels, trains and guides. On one day we tried to do something a little out of the ordinary by combining a boat trip on the Danube with bike rental and biking along the river for a way. I had noticed this option through my research on Trip Advisor and asked the agent to arrange it. She was unable to get the details and we ended up making our own arrangements. But that is the sort of extra service and local knowledge that I have come to expect when paying high prices to a Zicasso-recommended agency.
Make my own bookings.
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