Travel Review: Family Trip to South America, Argentina & Chile, Buenos Aires, Santiago, Easter Island, Valparaiso, Polo Lesson

We just returned from a wonderful trip to Chile (Santiago and Valparaiso), Easter Island and Argentina (Buenos Aires and surrounding) that was perfectly planned by our travel agent.  We are a family a four with two tweens so needed travel to fit all of our needs.  Our agent was responsive in the planning process, working and reworking our itinerary until it was just what we wanted.  She was very knowledgeable and arranged so many wonderful activities and excursions for us.  Our hotels were top notch and centrally located.  Our drivers were punctual and pleasant to work with.  Our guides were exceptional--so knowledgeable and fun!  We had a snafu with our bags coming from Easter Island and had to go 48 hours without them.  Unbeknownst to us, when we arrived in Argentina, our agent had arranged for our driver to stop at a store on our way to our accommodations so that we could buy a few days worth of clothing.  She also called the hotel in a different city to make sure that they were ready to accept our bags when they were delivered to the hotel ahead of us.  This was above and beyond typical service!!  We would definitely use this travel agency again on future travels!