Travel Review: Father Daughter Trip to Italy, Segway Vehicle Tour, Food Tours, Milan

I recently worked with the travel company to put together a sort-of-last-minute trip to Italy in summer 2021. It was “sort-of-last-minute” in the sense that travel to Europe was just reopening, an existing trip had to be rejiggered with new dates, and other considerations meant that a plan had to be in place in a short amount of time. The company was very accommodating in putting together a few options to consider (e.g., 3-star and 4-star packages) and working with me to fine-tune some experiences in the various destinations. When I was in-country, however, some glitches arose; meeting points that didn’t exist, last-minute (i.e., less than 24 hours’ notice) changes to the itinerary, and so on. When I pointed out the irksomeness of this situation, to his credit, the owner of the travel company stepped up, contacted me directly, and made arrangements for alternative activities at a higher level of accommodation. The owner also graciously arranged a lovely dinner on our last night in Italy. All of that speaks well of the company in general. While they could have sloughed off the disruptions as “well, you know, COVID….” and passed the buck, I was happy to see that owner took the time and put forth the effort to make sure he had happy travelers. In the end, my daughter and I had a fabulous time exploring Italy and would absolutely use Zicasso again!