Travel Review: Luxury Australia & New Zealand Tour, Sydney, Great Barrier Reef, Auckland, Cairns, Christchurch, Brisbane

The trip was marvelous. But what we really want to comment about is our Kiwi expat travel agent, the founder of our New Zealand and Australia tour operator, and the joy we experienced working with her. Five stars aren't enough to capture our enthusiasm. We have used bespoke high-end travel planners in the past (several of whom we have found through Zicasso) but *never* have we dealt with someone who was more responsive. From our initial contact -- she responded to our first Zicasso inquiry about our trip while she was traveling in New Zealand -- to the very end, our agent was responsive, responsive, responsive. She listened actively and closely to every question or comment, made proposals/suggestions/alterations based on her deep understanding of what our travel goals were. And she was 100% on point. We were in touch with her (via email) throughout our trip. And because her planning of our trip was so thorough (and, also, because we were traveling in English-speaking countries), we found that, when we needed help (which was only once or twice), we had the materials at our fingertips to get what we needed by contacting her New Zealand - based partner, or by contacting our vendor/guide/hotel directly. We will use Zicasso again for our next adventure. We only hope that the planner with whom we connect can come close to replicating the level of service we received from our agent. If you are considering a trip to New Zealand, let our New Zealand and Australia travel agent be your planner!!