Travel Review: Luxury Australia & New Zealand Vacation, Melbourne, Sydney, Ayers Rock, Blue Mountains Tour, Twelve Apostles

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Travel Company's Comment

We are always concerned if we get negative feedback about any of the operators we work with and book. We have done all the 11 tours that were on their 24 day itinerary. (We have also either stayed at or inspected every one of the 9 hotels in this itinerary.) This is the first complaint we have received about this Twelve Apostles tour operator. We passed on the client’s comments to the operator and then we refunded both the Twelve Apostle tour the client was not happy with, as well as the penguin tour they did not take. We will continue to monitor feedback about this operator to ensure the tours we offer are delivering rewarding experiences that are valuable for our clients. It is disappointing to read this client did not feel we provided any special knowledge, particularly after the many hours of consultation, itinerary suggestions, driving directions, travel tips and complimentary insurance we delivered. I am sorry that did not meet their expectations. We were glad to read the clients enjoyed New Zealand and Ayers Rock and had no complaints about the hotels and flights we booked for them.