Travel Review: Luxury Cuba Vacation, Havana, Trinidad, Cienfuegos, 1-Week Tour

Our trip through our travel company was simply wonderful. While my husband had been to Cuba, the rest of our family and the family we were traveling with, had not and we didn't know what to expect. But from the earliest moments of our arrival right through our departure, our travel specialist made us feel so welcome; we couldn't have asked for a more professional, experienced guide to take us through the beauty, contrasts and contradictions that define Cuba past, present and future. He is smart, funny, resourceful, thoughtful and accommodating. Not only did he engage us (and respond to a never-ending stream of questions), he hit it off with our teenage sons, which made the trip so meaningful for them. They proudly consider him a friend, as do we.
It's easy to praise a guide when things go smoothly, but the real measure of the individual is how they handle things that deviate from the expected.  In our case it was our requests for schedule adjustments, but most significantly, it was when one of our cars broke down en route to Cienfuegos. Our travel specialist and the drivers were on top of it, managing every detail calmly and effortlessly.  Our new driver and his '54 Chevy arrived about a half hour later,; what could have been a disaster became an unexpected adventure.  And I do want to give a huge shout-out to our drivers, a wonderful and accommodating team of drivers. 
We loved the structure and content of our itinerary, and appreciate your efforts to include a visit to a synagogue in Havana. Also, the homes we stayed in and our hosts were lovely, and the accommodations struck the right chord for our Cuban experience.  As for the food, we never expected such wonderful meals in such great settings.  Our one piece of advice is that the food is so abundant, people should consider sharing meals.  
Bottom line: we loved Cuba, and in large measure that's due to the wonderful team you have on the ground -- professional, smart and capable.  We're recommending Zicasso and our travel company to friends and we can't wait to return.