Travel Review: Luxury Vacation in China, Xi'an, Shanghai, Chengdu, Great Wall, Terracotta Soldiers, Panda Experience, Local Cuisine

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TRAVEL COMPANY COMMENTS:

Dear Jamar,
 
Good day! Hope you are well. 
Thank you so much for posting your trip review on Zicasso.com. It did help us know better on the service provided in the trip. 
Firstly, we are sorry for the problems happened in Xi'an and Shanghai. We had received the response from our local operators in Xi'an and Shanghai. In Xi'an, yes, the guide service was below the standard and not patient enough in the duration. We requested our local operator to notice the problem and improved the guide's the service awareness. Undoutedly the guide should always put the guests on the priority position and take good care of the guests while travelling. We won't use the guide again before he improved his profession and service consciousness.
 
For the vehicle facilities in Shanghai, we were told that the air conditioner did not work well becase of the hot weather and the car was a little older. We also forwarded the issue to our local operator. In the future, we will double check the vehicle before the tour started, control the vehicle quality and make sure that the vehicles used should be within 3 years old.
 
Thanks again for your support and feedback. You are deserved a wonderful vacation. However there were two problems happened which affected the travel experience. When you visit China, hope we have the chance to use our perfect service as the compensation for this unperfect family vacation.
 
Best wishes.