Our trip involved a week in Switzerland and a week in northern Italy. While Switzerland was not a country that this agency specializes in, they did a very good job with suggesting tours and locations to visit. They also did an excellent job in lining up personal guides. One of the personal guides had recommended changes to our itinerary to maximize our Swiss experience, and our travel company made those changes. For example, instead of stopping at a village that is half-way up the Jungfrau mountain (as provided in our original itinerary), the guide recommended that the travel agency change our itinerary to have us go to the peak and experience the many attractions there. This was a great improvement and would not have happened if our travel company did not make a good guide selection in the first place and actually listen to the guide's suggestions.
In northern Italy, we visited Lake Como, Milan and Venice. All the hotels were great, and the day tours were wonderfully planned. Anytime we needed to adjust our itinerary - such as changing our arrival or departure time in a city -our travel company was very accommodating. We also liked the fact that we were in contact with the travel agency every day by phone or text, and this made the trip less stressful.
There were some issues that we had with the "back office" of the agency in terms of generating the correct amount of our trip cost and coordinating our payments. Overall, the agency was professional and responsive, and we had confidence that the problems that we encountered were being addressed quickly and satisfactorily.
Our agent was professional and great to work with. We highly recommend him and his team.
Top of Europe - Jungrau mountain; visiting a Swiss chocolate factory; seeing the Last Supper by Leonardo da Vinci; making Venetian carnival masks; having a romantic gondola ride in Venice on my wife's birthday
Spend more time in Milan; find Swiss hotels with larger rooms/beds
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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