Travel Review: Luxury Vacation to Spain and Portugal, Madrid, Barcelona, Granada, Ronda, Seville, Toledo, Cordoba, Montserrat

Belen, with this Spain and Portugal tour operator, was very helpful and responsive to our needs. She patiently responded to each request for information, advice, and arrangement. Since we were in Spain for two weeks and visited Madrid, Barcelona, Granada, Ronda, and Sevilla with day trips to Toledo, Montserrat, and Cordoba, Belen had to keep a lot of details straight including numerous changes we made as the planning process progressed. She followed through as promised. Everything went smoothly. There were two couples in our group so we had one trip package with vouchers mailed to us in the States prior to departure with the second package waiting for us at our first hotel. Belen sent a fax to one of our hotels with a last minute change in tour provider after she called our cell phone (US only) and left a message about the change. We felt she was committed to ensuring our trip was a success. The lodging selections were very nice, comfortable, and centrally located in each location where we stayed. We would use Belen's services again should we return to Spain. Our third week was in Portugal at a timeshare so we did not use Belen for planning that week. She did, however, provide a Portugal map and tourist information without us having asked. Great customer service!