Travel Review: Multi-City Tour of Spain and Portugal

We developed our own itinerary and chose this Portugal travel agency to finalise hotel and transport bookings. We found them to be responsive and helpful to an extent. However, we encountered some issues on our trip due to oversights (lack of attention to detail and checking) and clumsiness on their part. For example, We were left out of pocket and in an embarrassing situation on one leg of our trip when we found at the railway station that our "train ticket" was only a reservation and we had no ticket, causing us to miss our train. Other issues that we encountered could have been avoided had the agency checked and re-checked the bookings and itinerary.