First of all, thank you for taking the time to write your review on Zicasso. We strive to provide the best experience for our clients and take our clients feedback quite seriously.
As a boutique luxury travel company that specialises in culinary, architectural and historical tours we worked with you on a proposal that we genuinely thought would provide you with the best experiences in both cities - Paris and Rome. We tweaked the proposal until you gave us your approval on the itinerary as well as the price for this tour, your first time ever to Europe!
At your request, we did not plan a tour for you at Sistine chapel in Rome, nor the Palace of Versailles in Paris and poured our energies into things you were very interested in - fashion and Champagne. We therefore arranged for a tour of the Yves Saint Laurent museum as well as the Champagne tour from Paris.
Though the Champagne tour was not immediately available, we continued to work with our travel partner to get you on the tour and though there was a mix up on the date from their end, we made sure it was quickly resolved. We are happy that you were finally able to go on the full day Champagne tour from Paris.
In any tour of course there are more exclusive options for hotels etc depending on the needs and budget of the client. We strived to not only meet your expectations as per the proposal we agreed upon but did our best to exceed them by giving you these COMPLIMENTARY/FREE upgrades and GIFTS:
The original proposal and our contract had you staying at 3-star plus hotels, we gave you complimentary upgrades to 4-star hotels in both Rome and Paris. All hotel info, websites and reviews were shared with you for your approval prior to departure.
For your birthday we presented you a complimentary bottle of Veuve Clicquot since we know of your love for Champagne as well as a bottle of Cava as a welcome gift in your Rome hotel room.
We upgraded you for free to a private bicycle tour in Paris which required 2 people attending but since no one else signed up we paid for the 2nd person at no extra cost to you.
Upgrade to a food tour in Marais in Paris that you unfortunately did not enjoy. To make up for this, when you asked us to pay out of pocket for one more person for the Afternoon Tea at the Ritz Carlton, we immediately took care of it at no extra cost to you.
A Surprise Farewell Gift as a thank you for working with us - a Gourmet Dinner Cruise on the River Seine with privilege seating and complimentary return transfer to your hotel afterwards, which you unfortunately decided to not avail of and asked us to cancel.
Throughout your travels we were available to you via messaging on the AXUS travel app and answered questions/concerns promptly as soon as they were received.
We are truly sorry that you felt that your time in Paris was not up to the mark. It was certainly not due to a lack of effort on our part and we genuinely make every effort to leave no stone unturned for our clients!
We wish you the happiest of travels in the future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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