Travel Review: South Africa Birthday Safari, Cape Town, Winelands

I really enjoyed working with this travel agent for our trip to South Africa. I did have one phone call with another representative, but the rest was all with our agent. She did a great job planning the vacation I described! I do wish I had asked a few more questions along the way about logistics, but for the most part I just didn't have time and our agent planned away. She knew what would work, I maybe would have made a few tweaks logistics wise based on personal preferences if I had been asking more questions, but it all worked out great. Our agent was always quick to respond via email or happy to jump on a quick phone call if that was easier. She was super receptive to feedback when it came to selecting a hotel and the one we ended up on was such a gem. The tour company she synced us up with in South Africa was great and our tour guide made the trip even more enjoyable. She picked a great area for us to safari in and we were able to see the Big Five and then some. While we were in the final stages of booking the lodge got a scathing review on a travel site and it concerned me. Since our representative and our agent had stayed at the lodge before they were able to calm any worries since they had first hand knowledge of the lodge. We had a slight problem at our safari hotel and even though we had already spoken to the lodge about it while we were there, when I told our agent she reached out to the owners to address the issue as well. She also went way beyond to make the situation right even though it had nothing to do with her planning! Our agent was also great about syncing up while we were on the trip to make sure everything was going as planned and circled back when we got home to listen to any feedback. I'd use this safari travel company again!