Travel Review: South Africa Safari Anniversary Vacation, Johannesburg, Cape Town

We could not have been more pleased with the travel company. Our experience with them was exceptionally positive. You often read about companies commitment to customer service, but this travel company truly lives it, and we saw that in every interaction with them. We worked with Jacqui to develop our itinerary, and I was impressed that along with a itinerary outlining the trip, she sent an email that detailed why she had recommended each lodge and activity, and tied it back to what she knew about our preferences, hobbies and passions. It could not have been more clear that she listened to what we wanted, and then worked to provide a customized trip, tailored to our tastes and budgets. The responsiveness, attention to detail and care did not stop once we had booked the trip. Our interactions with the South African travel company staff were uniformly delightful. I was absolutely blown away when they arranged for a hat that my husband had left in Johannesburg to be returned to us at a safari lodge.