Our travel company did a great job designing our trip and keeping in touch. Our agent obtained wonderful seats for us at the Lucerne Music Festival and arranged for a private tour of the KKL which was memorable. He also arranged a great trip for us on a lunch boat.
Our agent originally booked us at the one hotel in Lucerne but decided that another was a better, more charming option. While it was, indeed, charming, had a great staff, and outstanding food, it lacked air conditioning. As a result we had difficulty sleeping well despite the two fans which we used constantly. When I consulted TripAdvisor and discovered there was no AC it was too late to change hotels.
Our guide in Luzern, Basel, and Zurich, while rather young, had an excellent knowledge of these cities as well as Swiss history, culture, and politics. However, she was unaware that we couldn't reach the Rutli Meadow by car and wasted more than an hour trying to find it during a day trip around Lake Luzern thereby forcing us to eliminate part of the day's itinerary.
Our drivers left much to be desired. When we arrived at the Zurich airport, we couldn't find our driver. After inquiring at the information desk he appeared carrying a very small sign with our names. When we reached Luzern he got lost and spent about 30 minutes trying to find our hotel. We had another driver take us to Zurich for a day trip, and he, too, got lost and drove around the area of the Bahnhof for about half an hour before he finally found our guide who was waiting for us in front of the Schweitzerhof.
Knowing that we are vegetarians, our agent reserved a table for us at Hiltl, the finest vegetarian restaurant in Europe, and it was spectacularly good.
We wish we could give this trip 5 stars, but the hotel and the drivers reduce it to 4 and a half.
The private tour of the KKL, the six concerts we attended, and the beauty of Luzern.
Stay at an air conditioned hotel.
TRAVEL COMPANY COMMENTS:
First of all I would like to thank you for taking the time to advise of your recent journey with us to Switzerland. We work very hard to create the best-possible experiences for our valued guests, and it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide.
Due to the location of Lucerne in the heart of the Alps, many of the city’s best hotels are not equipped with AC – it is simply not needed 99% of the time. I realize that your trip occurred during this summer’s rare heat wave that came upon Europe in late August, and do apologize for the inconvenience.
Our drivers in Switzerland have been praised in the past for their exceptional service, but we certainly appreciate your concerns and will certainly review and better coach our partners going forward. As a token of our appreciation, we have sent you a credit voucher for future travel with us.
Again, please accept our apology for these lapses in customer service, and I look forward to welcoming you on another private journey!
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