Travel Review: Switzerland Vacation, Zermatt, Lauterbrunnen, Sunnegga, Alps, Lake Thun, Paddle Boarding & Mountain Biking

Hello to our Travel Specialist,
We had a fabulous trip to Europe, and want to thank you for organizing the Swiss portion. 
Rather than reflect on all of the positives, I will mention just a few things that stuck out for us:
1. The hotels you suggested were perfect.   Well done! Our Zermatt accommodations in particular were exceptional. The owner even bought, assembled and had running in our room a rotating fan because it was so hot in Zermatt. We were impressed. 
2. We made several changes to the train schedules and itinerary once we got out our bearings.  it would have been helpful to know how easy this was to do ahead of time.  We stressed too much about how the trains worked.  
3. We never went to Spiez, and instead replaced it with the waterfalls of Laterbrunnen. 
4. the natural alpine beauty of the alps was easily the highlight of Switzerland.   Although,  i did manage to paddle board on lake Thun and mountain bike down from Sunnega in Zermatt.
5. Finally, the Glacier Express was a huge disappointment.  i know we insisted that riding it be a part of our trip. But it was so crowded and sunny/hot.  In retrospect, we wished we'd taken any other train using our Swiss pass.  We could have enjoyed a less crowded train, saved seat reservation fees and enjoyed a picnic lunch on our own.   Next time you get clients like us who succumb to the hype of the Glacier Express, advise them it's not worth it. 
Thank you very much to our Travel Specialist.  The Travel Company did well, especially with the hotels. We used Zicasso previously on trips to Australia/NZ in 2011 and South Africa in 2014.  They seem to have grown from a start up vibrant travel company to a more corporate and  cautious.  we hope you as a Travel Company remain robust and a risk taker.  Don't be afraid to make a mistake in recommending activities that are unique.  A case in point would be Glacier Paradise.  Like glacier express, it was not worth the cost.  
Thank you and your team.  The Travel Company was responsive, polite and timely.   
Mark and Coleen
PS We (Coleen) loved Funky Chocolate.  A big hit!