Travel Review: Trip to Switzerland, Interlaken, Lucerne, Zermatt, Gruyere, Zurich, Jungfrau, Mt Pilatus, Hiking, Paragliding

At first I must admit I was very nervous booking a trip with a travel company outside of my home country of Canada, as I have never done this before or paid for a trip in Euros.  We are a family of 4 and this would be the first trip to Europe for my daughters.  But once Zicasso connected me with this travel company, our agent quickly averted any reservations I had.  She was so patient with all my questions and what impressed me most was her prompt responses to my emails, considering she was 6 hours ahead of me.  She responded faster than other travel companies that were in North America!!!  We also talked several times over the phone, always at at time that was most convenient for me and considering the time difference.  This was a completely customized luxury 15 day trip of Switzerland, and our agent and her team made sure every request I had was fulfilled.  Her expertise and suggestions for places to stay and things to do really helped to make this such an amazing trip.  Her knowledge of Switzerland is impressive.  We loved the high end luxury experience, wether it be the 5 star luxury hotels we stayed in or the luxury level of vehicles we traveled in.  Everything was fantastic.  The most important thing was that our two girls aged 9 and 12 were treated so well.  Our travel agent even arranged for birthday cakes for both of my daughters who celebrated their birthdays on this trip. One of the things that impressed me the most of this travel company is not just the months of prep work planning this trip, but once we were on the trip, our agent and her team would check in with us almost daily to confirm the weather for the day, what travel papers we needed to bring, our drivers name, phone numbers, etc.  I so appreciated that the customized treatment didn't end after booking the trip.  We even had one day in Zermatt that we wanted to stay longer.  So I called the travel company and they quickly gave me train time options so we could extend our day in Zermatt.  It was so great.  They were so flexible with our requests and stayed in touch with us for our whole trip.  It was treatment we never expected but were so impressed and happy to have.  I can't tell you how happy we were that we booked this trip with them.  I would definaetly use them again and have told all my family and friends about them! Thank You to our travel team!!!