Travel Review: Vacation in Denmark, Copenhagen, Food Tour

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TRAVEL COMPANY COMMENTS:

Dear Susan,

Thank you for taking the time to share your experience with us. Your feedback plays an integral part of our day to day operations, as well as providing us the knowledge to make our agency better.

We are thrilled to hear your trip was marvelous, as client satisfaction is our number one priority when designing any itinerary, however a 3-star rating is extremely disappointing for us, as we strive for perfection, and feel we provide a 5-star product.

The planning stage can take a while, especially when providing 5 renditions of an itinerary, as we have to check for availability and then hope for a fast response from our partner vendors. With the time change between countries, replies usually take till next day. It can take some time, but the end result is the perfect trip that our clients can call “marvelous”, and this is what we live for!

We go to any lengths for our clients, and hope we showed you our undying commitment when Thor stayed up until midnight making sure your arrival transfers and tours were rearranged to adjust for your unfortunate flight delay. 24-hour support throughout our clients’ excursions is a service we are proud of, and we think, adds to our white-glove treatment.

We enjoyed planning your trip and would love the opportunity to earn a 5-star review from you in the future. We truly appreciate your feedback, and want to express our gratitude for trusting us in providing you with your travel arrangements, and wish you luck on all future travel conquests!

Warmest Regards