Zimbabwe & South Africa Luxury Safari Review, Mana Pool National Park, Cape Town & Victoria Falls, Hwange National Park

This was our first trip to Africa and we selected this travel team, partially because they were so responsive right from the very start.  And, this turned out to be true throughout the entire planning and trip process. Not having been to Africa, we were not sure how to start and where to go.  We gave our travel planner our general parameters in terms of budget and timeframe and she came up with a couple of options.  We had originally planned to go to Botswana, but as we talked it through, Zimbabwe seemed to be a better option for us.  They were terrific in helping us pick the camps and what to expect.  Since I also wanted to go to Cape Town and Victoria Falls, and stay in a Bed and Breakfast, they had great suggestions on accommodations and how the trip might flow.  Throughout the planning process every time I had a question or wanted to add a tour, they got right back to me.  I felt that they provided outstanding personal service though out the planning process.  The itinerary materials they provided were extremely detailed and covered every possible situation and topic.  And the fact they provided an app for me to use was a bonus, and I used it throughout the trip.
Once we got to Africa, everything was seamless.  Our transfers were perfect, the accommodations they chose were fantastic and we loved them.  The camps and the safaris were extraordinary, and once I got there I realized that some of my original questions were silly, but our travel planner never made me feel silly, and always was helpful and reassuring.  Zimbabwe was getting a lot of negative publicity before we left.  The planner was great in talking through our concerns, and as it turned out, we were so happy we chose Zimbabwe.  She had talked about how wonderful the people are, and it turned out to be so true.  And the country is so beautiful.  We really felt she would be there for us at any time.   We were so happy with our decision.  Additionally, we did need their help a couple of times while we were on the trip.  I lost my camera and they worked with the local contacts to help me get it back.  And they helped provide the service tip money, when I ran out of cash.  Nothing was too much and I really feel that they went above and beyond to provide fantastic service in every way.  I would highly recommend them to anyone planning a trip to Africa.