Although our trip was wonderful, the first few days were quite rough and without the customer service provided by the travel company, it would have been a disaster. We experienced both a wildcat strike of the airline and then a day of delays due to thunderstorms. The travel representative was in constant contact... Read more
Marvelous and surprising .Those are difficult attributes for me to give as a rather constant traveler . Having visited most of the world , Argentina as a closeby country was not on my long or short list . Many of the magazine articles didn't convince me .It is because some of its beauty is difficult to define... Read more
We had the most spectacular and wonderful experience coordinated by a travel specialist!!! Starting from the vacation design and all the way through, the travel arrangements done by this company were perfectly executed with all the details needed to make you feel special and happy throughout the whole vacation... Read more
It was a wonderful trip. This travel agent planned out the trip in great detail and he responded to my numerous questions very promptly. He is very knowledgeable about South America and he made great recommendations on everything, from hotel selections, tours and activities, to restaurants. The local... Read more
The trip planner with the tour company did an outstanding job at crafting an exceptional travel itinerary based on our desires and interest. Her attention to detail allowed us to have a flawless , stress free vacation to Brazil. The only issue that arose during our trip involved flight changes between Brasilia and... Read more
Since we had never before used an in-country travel company to plan a trip to a completely new destination, I can't say that we had expectations to be met. Instead, this agent and his company set the bar - very, very high - for a hands-on travel arranger. From personal visits to the hospital, twice, on the day my... Read more
Trip was absolutely wonderful. Iguazú Falls, glaciers in Patagonia, seeing the lakes and volcanoes were the highlights of our trip. We stayed in some of the best properties and the boutique hotels that we stayed in were not so good in terms of overall cleanliness and general upkeep of the hotel. The baggage rules... Read more
This travel company was recommended by Zicasso, and the travel agent was amazing in helping us plan our itinerary, and doing it within a specified budget. She was very quick at responding to emails, and queries, and made some really good suggestions for excursions and trips. She and her coworker were very helpful... Read more
We had a very good experience with the tour company. The tour designer was very easy to work with and a good communicator. The process to narrow down the trip itinerary was very efficient. Booking the trip was easy.
As for the trip, we were very happy with our choices of destinations. We enjoyed all the... Read more
Our experience was superb. Our travel agent put together a diverse and very enjoyable itinerary. She was very responsive and prompt in communicating, making any changes requested effortlessly. We did not experience a single glitch during our travels. Additionally, she organized all our travel with only three... Read more
Many aspects of the trip were enjoyable. Our local guides were attentive, knowledgeable, and on time. The locations we visited met our expectations. That being said, here's why we are only awarding three stars. The airport pick up times were either late or the times were changed, and the pick up in Buenos Aires... Read more
Although we usually travel independently, we decided to use a travel agent for Brazil in part because of the language and in part because of security concerns. We found working with this travel agent to be a good experience in all regards. She was willing to make suggestions for attractions near where we planned... Read more
We are very pleased with the service provided by this travel agency from the initial contact to plan for the trip to every detail and connection throughout the trip. Everything was professionally done and ran smoothly! We will definitely use their service again in the future. Read more
The trip was phenomenal and very well planned! We truly enjoyed every day and wouldn't have had the trip go any other way. The planned excursions and restaurants along with all of the recommendations were wonderful, and each of our tour guides were quite knowledgeable. Read more
I have used Zicasso for my trips to Australia and Turkey and it was second to none, unfortunately, I cannot say the same thing about this to South America. The hotels were nice and in great neighborhoods, but the tours that were planned were lackluster and the guides at Iguazu Falls and the second day of our Rio... Read more
My friend and I did a 10 day trip to Brazil recently. This travel agency provided everything to make our trip perfect. We were met at the airport, transferred to our hotel, and picked up for tours and transfers without even one delay. The hotels chosen were really nice and we even received an upgrade in Rio to a... Read more
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