The level of service for transfer arrangements wasn't up to the level I've experienced taking self-guided trips arranged by other companies. They didn't provide a transfer in Karlovy Vary and didn't make that clear in the instructions. When I asked the local representative, she said that it was a village and I... Read more
This was my wife and my second time using Zicasso to find a travel specialist for a trip. Our first experience, on a trip to Argentina was truly outstanding. This trip was a vacation to Hungary, Austria, and the Czech Republic. Given the different part of the world for this trip we were connected with different... Read more
The trip is excellent, and the travel company is satisfied. The feedback from the travel company is in time, the itinerary is reasonable. During the trip, whenever I've got questions, it is easy to get the support and response from the travel agent. So overall, it is a very good experience. Read more
As this was our first ever experience with a non Malaysian tour agent and our first trip to Eastern Europe , we were anxious but was very pleasantly surprised by the well organised itinerary and accommodation. Thank you to this European travel agency.
Over all the trip was a success. One time our driver did not pick us up from the hotel to the airport and we were not given a local cell phone in Berlin even though we were told the driver would give us one. Read more
Excellent tour given the very short time line I had. They put the tour together in less than two weeks. My tour guides in Prague and Budapest were superb. Our agent did a great job keeping our tour organized. I'd highly recommend this travel company. Read more
Hilary did a fantastic job planning our trip-2 weeks in Italy, a few days each in Chur, Switzerland, Salzburg and Viennna, Austria, and Prague. The four of us gave her our "wish list" for the trip and she really came through. Everything from the hotels to the drivers to the tours went off without a hitch. Highly... Read more
Our trip was amazing! We ended up deciding on a European trip at the last minute and our travel agent worked very efficiently and effectively with our time constraints. Our travel agent helped us choose the best cities to travel to. We were very pleased with the accommodations and guides. The only thing we would... Read more
I recently returned from a fabulous trip to Germany, which was planned by this European travel company. Alexandra, and all the staff at this travel company were amazing both before and during the trip. They really talk with you during the planning phase to see what you are looking for, and then they plan your... Read more
Our European travel company was extremely accessible and accommodating. They helped me plan a wonderful trip to the Czech Republic, Austria and Croatia and did so at a very reasonable cost. Everything went very smoothly including reservations and ground transport. Perhaps the most singular service they provided was... Read more
My husband and I just came from a wonderful and well planned vacation in Prague and Croatia. The hotels selected were all very nice and well located. We appreciated that our agent from this European travel company put together an itinerary and planning for our trip very much based on our tastes and personalities... Read more
My wife and I and another couple asked this European travel company to plan a trip for us to Berlin, Prague, Vienna and Budapest, with a stop in Cesky Krumlov and a separate visit by our friends to the High Tatras and Krakow. With the exception of a coupe of glitches in Berlin (the hotel, while very nice, was not... Read more
Very satisfied. with just a few suggestions for improved service. They had to make many, many, arrangements and they all went off without a problem except in one case, where the hotel/apartment did not know that the travel company handles all the transfers and has paid for them in advance. Read more
The trip was spectacular. The travel company was extremely attentive during the planning stages and very accommodating regarding our requests. In addition, they had a couple of surprises waiting for us at each of our destinations! Read more
We had wonderful time on our trip to Budapest, Vienna and Prague. Talked to our travel agents several times in the planning process. They put together an amazing trip for us. Easy to work with and very knowledgeable with regard to the region. The hotels were all in a great location and very comfortable. Read more
Very good travel planning. Great hotel recommendations. Detailed information on travel plans and options for each destination. Set up drivers for transportation - both locally and for travel between cities. Arranged local tour guides for walking tours and local sightseeing. Provided a phone for local calls. Read more
This Austria, Czech Republic, Hungary, and Slovakia tour company was fabulous. They really listened to where I wanted to stay (in very good boutique hotels in Old Town near major attractions and restaurants), and arranged good cars and drivers between cities so we could add another town or city enroute from Prague to... Read more
Vlasta with this travel company was wonderful. She was able to work with me and my specific and somewhat complicated needs. She put together a seamless itinerary with lovely accomodations and driver.
She had endless patience with my many questions. She definitely went the extra mile to give us a great trip. Read more
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