I'm so glad this company was my travel company for my Germany and the Netherlands trip. The moment I was introduced to this company and worked with the professional specialist, I knew my upcoming trip would be a great one! The trip was well planned and I liked how they listed everything clearly in the travel booklet... Read more
Our trip to Germany and Austria was amazing. The travel planners took excellent care and attention to planning and executing every detail. They were easy to talk to, very patient with our itinerary updates and we are very happy with their service. Every tour guide and transfer was on time and very... Read more
The travel company did an amazing job putting together a memorable trip for us. The staff were so attentive to our needs. They checked in on us regularly and assured we were enjoying every part of the trip! All the special details they did along the way were a great treat! Read more
The travel company was very attentive to our interests/requests and provided us with a tailored website of our trip with valuable information for each city. We were also assigned a European contact during our entire trip, who met us at our initial destination. Our contact provided us with a printed itinerary, all our... Read more
Everything about this trip was amazing! The travel company planned everything down to the last detail. All flights, trains, transfers, hotel check-ins, arranged tours, etc., went off without a hitch. The guides in each city were top-notch and highly professional (our tour guide at the Louvre has PhD in Art History... Read more
My trip covered 2 countries, the first was Spain and it was amazing, this travel team reached all my expectations, the guides we had were very kind, professional and wise. However our second country was Germany and it was a disaster, the guides were just drivers with a grumpy attitude who explained nothing from... Read more
This is our third time using Zicasso. Let's say that the 3rd time was not a charm. From the beginning, the travel agent was not as responsive as our previous ones from Zicasso. This should’ve been a clue but we tried to give the agent the benefit of the doubt.
Our great memories are now tainted with the bad... Read more
This is a tricky one because I don’t think communication between agent and myself was the best. There were moments where I felt disappointed and frustrated with planning; however, I believe the agent was aware of how things could have possibly been done differently and he/the agency did their absolute best to make up... Read more
We had a wonderful trip and it is 100% to the credit of this travel team. They were meticulous in finding out the personal preferences of our family and created an itinerary that was perfect for us. The hotels and restaurants were fabulous and they paid attention to even the most minute detail. Throughout our trip we... Read more
We had a great vacation in Germany. We are a family of five, with two kids in college and one in high school. The whole family enjoyed the trip. The hotels were great, and the guides were very helpful. We enjoyed the excursions. We were worried about signing up for such a vacation with an online company we didn't... Read more
This was a phenomenal trip, made so easy and enjoyable with amazing accommodations and planning. We really enjoyed the options and flexibility in the trip and with the guides. All the guides were great and did a wonderful job. I am pretty sure we were spoiled and I will only do private guides in the... Read more
Our trip was wonderfully-tailored and -executed, from start to finish. In addition, our group felt well-supported from the time we landed in Germany. As I have mentioned elsewhere, the experience felt to us like we were traveling with a trusted friend, who had our best interests and experience at heart, and who... Read more
Enjoyed our busy trip....accommodations and tours were nice. Travel between cities , in hindsight I would prefer to do by train, but car service was on time. Just made for a long day. Otherwise everything was pleasant. Local representative was attentive to our change requests and available to assist us. Read more
I would have given this travel company 5 stars, but due to some poor planning, how they handled certain situations, and were unable to setup a date/time to discuss the issues once we returned home bumped them down to a 2. I have planned my own and more complex international trips in the past, and with the amount we... Read more
I had contacted a few travel companies and I was very impressed with our travel specialist. I had to take a leap of faith because I had never dealt with a company from Europe. I am very happy that I did! This company is a top notch company! They gave us a phone as soon as we landed and we could contact them with... Read more
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