We used this agent for the Switzerland portion of our trip.
Our biggest problem with her was that things weren't delivered on time. Deadlines were always late and I had to call and email to get a response. Since I didn't know her, only her Zicasso profile, I was nervous that I would end up with nothing. ... Read more
This agent was a pleasure to work with. She crossed all the "T"'s and dotted the"I"s. We enjoyed everything she suggested and when the trip got hairy she was Johnny on the spot to help us out and make it better. Would definitely recommend her and would use her services again Read more
Zicasso and this European travel agency were absolutely fantastic! Our agency gave us many options for our trip and we customized the entire itinerary. They gave great suggestions and after we firmed up our plans, every detail was covered. Every driver was extremely professional and on time and we never had to... Read more
Our trip to Switzerland, Austria and a bit of Italy with the help of our agent from this European travel company was planned out quite nicely. Worry free. This is the second time with this company and with this agent. I would definitely use her again. Hopefully in 2016 for a return to Switzerland and Germany and... Read more
This Italy travel agency is a First Class operation. Our agents responded to our every request and their arrangements were flawless. Their task was neither simple nor routine yet they managed our scheduling expertly and provided gentle guidance as necessary and appropriate. The result was a cultural tour of high... Read more
We had a general idea of what we wanted to see and do on this trip, but this European travel company improved our planning and gave us suggestions and options that we would not have known about that proved to be a huge benefit. Their choice of restaurants to recommend was on target with our desires and kept us... Read more
Hilary did a fantastic job planning our trip-2 weeks in Italy, a few days each in Chur, Switzerland, Salzburg and Viennna, Austria, and Prague. The four of us gave her our "wish list" for the trip and she really came through. Everything from the hotels to the drivers to the tours went off without a hitch. Highly... Read more
Overall the trip was good. It was designed as a "Swiss Sampler" so we spent a short amount of time at each stop (2 nights and 1 full day in 4 different locations) . Travel by train was quite easy and enjoyable. This European travel agency provided input on sequence of travel, selected and booked hotels (which... Read more
We were very impressed with the professionalism portrayed by our travel agent, Hilary. She was always quick to respond to my inquiries. She took our interests and likes and put together a fabulous trip customized just for us. The hotels were above our expectations. The private guided tours were a great way to get... Read more
We loved seeing Switzerland by rail. Although we are not big on hiking, this Switzerland travel company (Troy and his staff) helped create a wonderful trip for the three of us. The service exceeded my expectations. Communication was easy. I told them exactly what I wanted; type of hotels, cities to see,... Read more
This was one of the best, most organized vacations yet! This European travel agency had every detail covered. They listened to our requests and planned an outstanding experience.This is a five star company. Read more
This travel agency provided accommodations, tours and transit services for our two week trip to Europe. Our agent, listened to everything we wanted and required. She did a great job at filling in all the blanks and suggesting things that we may enjoy. She took note of the special events we were celebrating and... Read more
Outstanding. Exceeded our high expectations. Nothing but good things to say about this European travel company. They listened to our requests (4 star boutique hotels, local food, castles, churches, mountains, scenic drives) and tailored the trip to these. Highly recommend this travel comapny for anyone looking... Read more
Great communication! Troy was very patient & really listened to everything I was looking for in a vacation. He put together a wonderfully planned package, (train schedules & tickets, hotels, hiking trails, things to do, what to pack, etc), truly tailored for us. Read more
A fantastic experience from start to finish. This Switzerland travel company created "self guided" travel plans for us that were very user friendly and perfectly matched our wishes. We appreciated their timely, knowledgeable and interactive communication when planning, and they were always very accessible;... Read more
This is our 3rd trip arranged by a travel agency matched to us by Zicasso. As usual, they exceeded our expectations. We were traveling to Germany, Austria and Switzerland and we were matched with our European travel agency. The arrangements were perfect. First, our agent spoke with us to determine what were our... Read more
This travel agency seemed very efficient while we were in the planning stages. But I don't think they were capable to delivering what we wanted in the vacation. I told them that we wanted a luxury vacation, which should have been obvious by the hotels we selected in our locations. We stayed in 5 total cities... Read more
Overall, this was a most enjoyable experience. However, it was not the best experience I've had with a travel agent. We used a Zicasso recommended company last fall had were extremely satisfied. This time right from the start, booking with this travel agency seemed to be a struggle. First I was told that I would... Read more
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