Our trip involved a week in Switzerland and a week in northern Italy. While Switzerland was not a country that this agency specializes in, they did a very good job with suggesting tours and locations to visit. They also did an excellent job in lining up personal guides. One of the personal guides had recommended... Read more
Although our trip started off a little rocky, my husband and I really enjoyed our travels in Holland, Germany, Switzerland and ending in Italy. This was the first time we decided to travel out the country doing more of a self guided tour rather than a tour with a guide and 40 other people.
We loved the trip. We would like to thank our travel company for encouraging us to have personal tours of each of the cities. We were hesitant because we like explore cities on our own and we did not think this was worthwhile. For the most part, we were wrong. We loved most of the tours as we gained insight on... Read more
This summer, I traveled to Europe for the time with my Husband. This travel agent planned a wonderful trip for us and I must say that I am still in my vacation hangover! :) We visited Italy, Switzerland, and Paris.
Italy: I had THE BEST TIME OF MY LIFE in Italy. We visited Venice, Florence, and Rome. Venice... Read more
Our travel company and their entire staff were fantastic!!! They worked closely with us, to not only plan our vacation but to learn all about us. What type of food and activities we enjoyed, to personally tailor our trip to our desires. Our travel company didn't miss any details. We couldn't be happier with the... Read more
The service from planning the trip, to payment to execution of all the details (our transfers, tours, etc.) was absolutely FLAWLESS! We had a stellar time, and our travel agency did an amazing job of making our dream vacation a reality. Read more
Our travel company did a great job designing our trip and keeping in touch. Our agent obtained wonderful seats for us at the Lucerne Music Festival and arranged for a private tour of the KKL which was memorable. He also arranged a great trip for us on a lunch boat.
Our agent originally booked us at the one... Read more
Our vacation in Switzerland was wonderful, thanks to our travel company. Our agents did a great job listening to our needs and putting together an amazing itinerary for us. All the detailed arrangements made our trip extremely enjoyable, from beginning to end. We couldn't be happier with their thoughtful and... Read more
The trip was excellent - despite some minor challenges along the way, our agent and her team provided fantastic care in ensuring our family had a wonderful holiday. The attention to detail, understanding of our requests as well as customer delight (recognizing birthdays in our family that happened during the... Read more
The trip was well planned and the tours were selected wisely to cover the highlights in each country. The communication needs to be improved and the documents should be prepared and provided well ahead as per the agreement. The air tickets should be purchased with check in luggage options not the cheapest... Read more
This travel agency superb and they took care of us from beginning of our trip to the end. I will rate this company as five stars plus plus! The whole team were crossing their T's and dotting their i's 100% of the time. My family felt very comfortable working with them. Every single day we received an e mail... Read more
In today's ever changing world, no travel can go 100% according to plan. Regardless of how well you plan and confirm, problems do arise, schedules change or communication sometimes fails. What is essential in selecting a travel advisor is how well they perform when the unexpected happens. Their availability and... Read more
My experience with this travel agency was EXCELLENT from the first planning conversation through to my last planned ride to the airport returning home! I worked with their agent, and she is wonderful. She listened to what we wanted to do on our trip to Prague and Switzerland and helped us plan our itinerary... Read more
As experienced travelers, we can only praise the service given us by this travel company. Our trip was well planned and our agents couldn't have been more helpful as well as available. They listened to our needs and structured a trip that suited our needs as well as desires. Once on the trip, they were available... Read more
Overall the level of detail was very good and so helpful for us traveling to a country we had not been to yet . The transfers were exceptional!!! We are unique family and we spent a lot of time planning this trip in Switzerland. Three of the four hotels were right on what we had specified for our family, so... Read more
~~I traveled alone on a custom-designed trip to Florence, Venice, and Varenna on Lake Como in Italy and to Switzerland on the Bernina Express. I gave a list of initial sites to see, and the agent at this travel company gave some suggestions, one of which was Lake Como. I was very happy that I added it in. All... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.