Africa Safari Review: Botswana, South Africa, Zimbabwe, Cape Town, Windhoek, Victoria Falls

Our travel agent at this safari tour company, provided both excellent planning services and was very responsive when we had two travel glitches.  Both involved a national airline which we would advise travelers to avoid if at all possible.  Our flight to Windhoek from Capetown was delayed several hours, then made an unscheduled stop. Our agent worked with the transfer company and the charter airline to get us to Soussusvlei before sundown thus saving the day.  The second instance:  the airline cancelled our flight from Windhoek to Victoria Falls without notifying us or the travel agency.  So that we would not lose the entire day in Victoria Falls we contacted the charter company.  They sent a plane for us and our travel company picked up the cost (about $7500) and reimbursed us for meals and taxis.  This is service par excellence!  

Our agent chose some beautiful properties, executed our wishes, advised us when asked, and was very responsive. Our only suggestion:  Some of the properties (Swakopmund and Windhoek) required use of a taxi to get to restaurants and local sites.  But since we didn't ask for that, the company can't be blamed.

This is a responsible, classy operation!  If you book with them you can be assured that you'll be in good hands.  Thank you!