Argentina & Chile Tour Review: Glacier Trekking, Estancia Visit, Food, 8-Night Trip

Review by traveler

Jacob K.

12.13.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Argentina

Chile

Your overall comments on the trip and the travel company:

We had good communication in the lead up and duration of the trip, especially over Whatsapp. The company was flexible with some last minute changes, although I wish there had been better descriptions of some of the activities so we knew exactly what we were getting into. In addition, they use subcontractor tour companies in most of the destinations we went to, which is fine except a few times they recommended that we talk directly to the subcontractor-- the reason why we have one tour company is to have one point of contact for any issues that arise. One subcontractor they used was particularly not helpful and we recommended that they do not use them again. That being said, over all it was an amazing and unforgettable trip!

What were the most enjoyable or memorable parts of your trip?

Glacier trekking, amazing scenery, a wonderful visit at an estancia, and the amazing food were all unforgettable, we miss it already!

If you could take your trip again, what would you do differently?

We really wanted to see the penguins and unfortunately either due to a holiday or weather conditions the experience was cancelled. I wish we had a little more time there to have a better chance to reschedule.

Travel Company Comments:

Dear Jacob,
I wanted to follow up on your comment posted with Zicasso.
First of all, I would like to thank you for your kind words and positive review. I appreciate your feedback regarding both the highlights and some negative experiences.
In our company we strive to provide the best experience for our clients and take negative comments seriously. That's why I have already contacted our local supplier in Puerto Natales and shared your comments. I will keep you updated on this matter, and I'm sorry you didn't have the chance to do the navigation to see penguins due to bad weather!
Thanks again for taking the time to share your comments with us, as this helps us to improve our job and guarantee the next experience for our clients
Thanks
Best regards
Mariano