Argentina Travel Review: Buenos Aires, Bariloche, El Calafate, Ushuaia, Tango Concert, 2-Week Tour

Review by traveler

Inayat f.

12.29.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Argentina

Your overall comments on the trip and the travel company:

Hotel in Buenos Aires was excellent with very friendly and helpful.
Hotel in Bariloche, El Calafate, Ushuaia were not centrally located and had limited shuttle service to the centro.
Despite the fact that we had advised this travel company that we are very senior people (I am 80 years old) they scheduled this long bus ride to Puerto Natales and the time provided to us from El Calafate was in the morning but the bus is scheduled to go at 4:30pm. We cancelled and informed the travel company to book extra night at El Calafate, Flight to Ushuaia a day earlier and add a day at Ushuaia.
We requested to cancel our Chile excursion and get the refund but your company failed to do it. We received a phone call from tour compay in Puerto Natales that they never received the cancellation request and had they received it a day or two earlier they could have refunded the money. Instead your company charged us additional for extending our stay in El Calafate and Ushuaia and to move the flight a day earlier.
Total cost for all this, including not receiving the refund from Chile operator is estimated to be $3000.
It was also very difficult to reach our representative in your office as well as the of hour emergency phone number.
You charge 5 star prices but your service is worth 3 stars at best

What were the most enjoyable or memorable parts of your trip?

Argentina is a beautiful country and people are very friendly and helpful. Our local tour were very enjoyable.
The Tango concert was also excellent.
Most people are also honest and straightforward but people in your compay were not very receptive and helpful to any adjustments we needed.
Before booking with you your representative assured us that the itinerary is flexible and your company can make changes during the trip if needed.
I repeatedly emailed Antonella to cancel the Chile excursion and get the refund. She never even bothered to address that issue and reply.
A company of your resources and clout should have been able to get us the refund but instead decided to cheat us.

If you could take your trip again, what would you do differently?

I would book with another company.

Travel Company Comments:

Hello Inayat,
Thank you for your comments about your trip to Argentina and Chile with your wife.
I am glad to hear that you enjoyed the Buenos Aires hotel and tours, as well as the Tango Show you mentioned. We like to select every hotel, tour, and guide to make every traveler's experience a wonderful one.
Thank you for your comment regarding the hotels in Patagonia, the names of the hotels were shared during the planning, but I will make more emphasis on the transfers.
Our company's and my main goal is to plan a dream holiday and make your experience unique and memorable for a lifetime, that is why during the planning process we have many phone calls, video calls, and email exchanges, because we know it is important that every detail is planned so that the experience is wonderful, and that is why Inayat I am surprised by your comments since I clarified the characteristics of the bus trip, which you chose because the private option was too expensive. Obviously, I am very sorry for the inconvenience, but full information was provided during the planning stage and you made the choice of the service according to your preferences.
Also, I would like to clarify that Antonella replied to all your emails during the holiday informing you of the possibilities of last-minute changes. We made cancellations and re-bookings for your holiday while you were traveling, we are sorry that you felt you were not attended to when we were 24/7 at your disposal for your requests for changes at destination.
Inayat, I really apologize if there were any misunderstandings and hope you enjoyed the wonderful Argentina and Chile.
Best wishes to all of you from Argentina,
Lucia