Australia Travel Review: Sydney, Queensland, Uluru, Great Barrier Reef Snorkeling

I have traveled a lot, but never used a travel agent before. However, I felt that planning a trip to Australia was not something I could do totally on my own. I contacted 4 travel agents, including two through Zicasso. I chose our agent and this Australia travel company because, of the 4, she seemed to "get" me the best, and was most responsive to my needs and requirements. Her willingness to adapt each iteration of the itinerary to my requests (I did do a fair amount of research on my own) and to explain why she chose certain options when I questioned them were very reassuring. (For example, I questioned why more expensive private transport to and from the airport was included. Her response that her clients have found it more reliable and quicker seemed reasonable, and it certainly alleviated a lot of anxiety for us.) Even when I requested changes while on the trip, she was responsive and acted immediately to give me what I wanted. I can't say enough good things about her.