Chile & Argentina Honeymoon Trip Review: Easter Island, Torres del Paine, Santiago, El Calafate, El Chalten, Buenos Aires

During the booking process, this travel company was very flexible and easy to work with. They put a lot of effort into helping us plan our trip, and they made changes to accommodate the pandemic situation. I recognize that they spent a lot of work to put our tour together.
Overall, we had a nice trip. There were parts of the trip that were flawless (Easter Island, Torres del Paine), but there were also stops that were not as enjoyable (El Calafate, Buenos Aires). During the majority of the trip, the travel agency was very responsive. However, at the end of the trip, they did not respond to our message. In fact, we are supposed to get a refund for having to pay for park fees that should have been included in the tour, and are still waiting for information on that. It's the holiday period, though, so I understand it might take longer for a response.
In El Calafate, we had some troubles with our hotel reservation. Our travel company called the hotel and worked it out. In fairness to our travel agency, the hotel they put us in was not their top recommendation. However, we changed some dates on our itinerary and the original hotel was no longer available. Again, our travel company did a good job managing the situation, but I would not recommend that hotel for future travelers. Also, we were told that we would have a bilingual guide, but we actually were put on a large bus tour with mostly Spanish speakers. Our guide was not bilingual and she really struggled to translate things in English. I understand we were traveling in a Spanish speaking area, but I expected to have a guide who could better explain things to us.
We ended our trip with a few days in Buenos Aires and were really excited for that. Unfortunately, that was our worst part of the trip. The hotel we were in was not of the quality we expected. It was a bit dirty and definitely did not give us a honeymoon vibe. The half day city tour we went on was horrible. First of all, there was a mix-up on our itinerary that we had on our phone from our travel agency- it said we had a private tour. Our PDF itinerary said we had a share tour, but that details didn't translate to our phone app, which is what we used during our travels. So we were confused about being put on a group tour. I'm not trying to exaggerate, but that tour was the worst I've ever been on. The guide didn't speak good English, the bus we traveled in was dirty, old and too hot, and the stops we made were uninformative. At one point the guide told us to look out the window at a bridge so he could explain the shape, and the bus driver parked past the bridge where we literally couldn't even see the bridge. And you could see the guide just completely give up and not even care. The frustrating part was that we saw other tour groups during our tour and those guides were really engaging, so we started stopping and listening to what others were saying. It was a complete waste of time during our short 3-day stay.