Chile, Argentina Tour Review: Puerto Natales, Puerto Varas, Valparaíso, Viña del Mar, Bariloche, Perito Moreno Glacier

The trip was wonderful! The Zicasso travel agency did a superb job of creating a fun and meaningful itinerary for us. We changed a relatively large portion of the trip while in Argentina and the team was effective and efficient in creating a new itinerary for us to address the changes. I believe our trip improved from this intervention. Our agent was gracious and kind, and I am grateful that we had her support and help.

The only reason I gave four instead of five stars was due to the choice of hotel in Puerto Natales. It seems the industry hires local travel companies to book in their areas. If someone from the tour company had visited this hotel, they most likely would not have booked us in it. It was more like a hostel than a hotel: it had no elevator, but four floors, with 20 stairs per floor; the plumbing broke; the fixtures were in poor repair; the rooms were tiny, with even smaller showers; and the front faced a veterinary hospital with barking dogs throughout the night.

My recommendation to the tour company is to visit the places they book clients in to see what they are like, whether hotels, restaurants, or box lunches. That way, they would know what they are recommending.