European Travel Review: Spain, France, Monaco, Italy, Vatican City, Nice, Florence, Cinque Terre, Capri, Barcelona

This travel company gave us a trip of a lifetime. We had great experiences with every travel guides we were provided. Our guide in Nice, France was the best!!!!!!!!! Transportation was for the most part flawless. All our hotels were located perfectly in each city.  Anytime we had any issues the emergency help line was there to assist immediately. We will definitely use this company again in the future.
I do have to give the reason for the 4 rating. We had a 2 day stay in Florence that was not a great experience. Lack of communication on our hotel and how to get to our bus tour was awful. The hotel was not a 3-star hotel because it wasn't a hotel it was  Airbnb at the most. Our driver from airport dropped us off and we had no idea how to get into the building. After calling the emergency help line, we struggled for another 30 minutes until finally could find our room. There was no AC in the room with 100-degree temps outside.
We were to have breakfast provide each morning. Could never find where that was. The bus tour company provided did a very poor job. Again, no communication how to find where we were to meet. Bus had no AC on a 12-hour tour.