France, Belgium, Switzerland Trip Review: 12-Night Tour

American travelers beware of this travel company. We paid several thousand euros for a 14-day "luxury" vacation and it was anything but that. We paid them based on an itinerary sent to us in Feb. 2023 with vacation dates starting on June 13th. We then received at least two more itineraries from them close to our departure date which included changes to experiences from the original itinerary, and it was not in our favor (downgraded). The owner lacks attention to detail. For example, we were supposed to go on a dinner cruise in Paris, went to the location to sign in, only to find that our names were not on the list. After much research from the agent, we were told he booked the cruise and subsequently cancelled it. We received no information from him. The agent was able to get us on board the dinner cruise that night, but we were crammed in a corner with no view. Another example, we paid for a wine and cheese pairing in Paris. What we got was only the wine tasting. After inquiring at the check-in point at the wine shop, we were told our agent booked us the wine and cheese pairing, only to subsequently cancel this and rebook only the wine tasting. Of course, the travel company received a refund for this downgrade. Fortunately, the desk clerk let us take screenshots of the bookings and cancelations. Again, we were never notified of this change and never received an apology from him. After speaking with several tour guides and drivers, their feedback was consistent. This tour company is a shady business. We have so many more examples, but not enough room to include in this review.

We booked with Zicasso Travel before and are concerned they would recommend this tour company to ANYONE. Talk about damaging your brand… Who is vetting the travel agencies at Zicasso?