Greece Family Travel Review: Athens, Crete, Santorini, Delphi, Messene, Acropolis, Private Tours, History, Hiking, Sailing, Hiking

Zicasso put us in touch with this travel company and another firm, but it quickly became clear this was the way to go. From the start, Anthia was super responsive and intuitively understood the kind of trip we wanted. She made adjustments to tweak things quickly and was spot on in her changes - whether that was accommodations, excursions, or, ultimately, our budget. Her planning and suggested itinerary (to account for best use of time) was spot on. Anthia and the travel agency were one of the most responsive and customer-focused agents I've worked with in all my travels.
The real difference in an agency, however, shows in the execution of the trip. The details in execution make all the difference - logistics, advanced coordination with vendors, preferences in diet, and constant communication to ensure things are going as planned. Silia, on the operations side of the agency did an excellent job in that regard. She was on top of things from the start, worked through all those details of execution, and stayed on top of things during the trip to ensure flawless execution, which translated to a great experience for our family. Things will invariably go wrong; that is the nature of travel. In the end, how situations are handled is what matters. While we were fortunate for thins to go well (thanks to meticulous planning), when we did encounter a logistics issue, Silia was on top of it even late at night on a weekend. Silia acted more as our 24-hour concierge throughout our trip. This put me at ease as we had a fair bit of logistics as we moved from one place to another during our two weeks. 
Additionally, the quality of all the local tour companies the agency worked with was top-notch. Each of the private guides we had was well beyond what I had expected. Some even had PhDs in their respective areas of history/archeology. But more importantly, each was so passionate about sharing their knowledge of the history of ancient and modern Greece. They were also great in engaging with my kids, who love and know (what turned out to be, to my surprise) a lot about Greek mythology, making their experience in all the sites more meaningful. The accommodations Anthia secured aligned with our expectations and budget perfectly, with great locations allowing us to be right in the heart of the cities or towns we were in. They also did a great job in trying to ensure our dietary requirements/needs were met as much as possible, which was appreciated.  
The one thing that stood out with this company was their complete focus on their client's satisfaction and peace of mind so that we could focus on enjoying our vacation/trip and create positive new memories without being burdened with the challenges of travel logistics (and planning on the front-end). I would highly recommend using this travel company for anyone considering a trip to Greece.