Italy Grandparent & Grandchild Review, One-Week Luxury Vacation

Review by traveler

Joon B.

5.7.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Italy

Your overall comments on the trip and the travel company:

Agent was great at the beginning of our travel. She picked the very good tour guides in each of the 4 cities we visited and the selected hotels were satisfactory. Drivers were good.
My disappointment comes from the fact that my agent completely abandoned me toward the end of travel; no return calls and no messages left while three days left on our travel schedule.
She acted as if the deal was done and that she has to move on.
I understand that she has to take care of her new clients but she is in the service business and I expect that she finish her job to the end; when the clients get on board the airplane to return.
I am a serious world traveler for the last 50 years and this type of lack of service from a reputable travel agency is my first experience,
Joon B.

What were the most enjoyable or memorable parts of your trip?

travelling with my 12 years old grandson

If you could take your trip again, what would you do differently?

hope to pick the right agent.
TRAVEL COMPANY COMMENTS:

Joon , thank you for taking the time to write a feedback to us!

I am quite surprise to read your review. You were supposed to arrive in Italy the day before Easter. Joon, you have lost your flight and you called us Saturday night at 9,00 pm to let us know. I worked for you without asking any extra Easter Sunday in order to change all the tours booked . I am sure that many other travel agents would have charged many hundreds dollar in order to change a tour within 12 hours before your arrival. I have moved all the reservation to the hotels, changed train tickets, moved the private tours etc …

I am so pleased that we have a great relationship with all my suppliers, not many hotels & tour guides are willing to make changes without asking extra money , especially on the week end of Easter. I am more that happy that I have done it, I will do for any of my clients, since we are to assist each client.

After your arrival you called us many times in order to keep making changes on your private tour, changing pick up time, etc … again ME and my staff were here to assist you and we have made all the changes that you were asking.

Then JOON I told you that suddenly my mother got sick, and I have to go to Milan where she was at the hospital. The diagnosis was shocking for me and I wanted to hold the hand of my mother and to be with her for the last days of her life !

You had all my wonderful staff assisting you and they really bend over to you, we never ever left you behind.I know that our representative in Venice spent hours on the phone because you left money on the safe in Verona and she solved that problem. Another representative in Venice made all the changes that you have asked and our person in Rome was here to assist you, all my staff were here for you .

The only person that was not there it was me. I was in the place where I wanted to be, next to my mother!

I really wish you all the best!

Photos

Italy Grandparent & Grandchild Review, One-Week Luxury Vacation

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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