Italy & Switzerland Travel Review: Zurich, Milan, Stresa, Cinque Terre, Piedmont, Rapallo, Florence, Wine Tastings, 12-Night Tour

First of all I must say I booked at the last minute and Guilio's response and follow up was excellent, especially during a busy summer season in Italy. Overall a good trip but the following complaints from me.
1.On the first day we got train tickets in Zurich to go to Milan but he did not tell us that what car we were in, as the train was going to decouple in a Swiss stop with the first nine cars going on to Milan and the rest of the train, the part we were in was going to other stops in Switzerland. We had to run with our luggage at the next stop about 10 cars and just made it on the train. It was very hot and we are not young, so we were pretty stressed and tired.
2. Room in Stresa was full of ants, crawling over our luggage and in the bed and we had to transfer to the main hotel for the last 2 nights, but that room was excellent.
3. The first wine tasting in Piedmont was a ripoff and I suggest you do not use this winery for any of your future guests. The Sordo wine tasting was only 3 wines and they were all so young they tasted very poorly. If you are going to taste and want to buy Barolo you taste 2018-2020 vintages. These wines are good for 20-25 years so we both felt we got a very cheap tour with poor tasting, although our Sordo guide was very nice. On our second wine tour in Florence I cancelled the second wine visit as I wanted to tase more Brunello and noticed that both wineries, were identical, all Chianti so I asked the driver to take us to another place that had more Brunello.
4. When in Rapallo, Guilio had a driver pick us up from the hotel and take us to the next town to begin our tour in Cinque Terre. After the tour the driver drove us back to our hotel from this town. We paid for a full day driver when we could have taken a taxi to the train station, (25 Euro) and taken the train to town where the driver dropped us off. (50 minutes by train vs 45 minutes by car). This was totally an unnecessary expense and I am upset by this.
5. Lastly in Florence there was a strike at the Uffizi and we could not do our tour. Not Guilio's fault as this is uncontrollable, but we had a free day on Monday. I called Guilio's number and was told that we could not get a ticket to the Uffizi until 4:30pm that day when we had a 6:50pm flight to Zurich. I went to the ticket office and bought my own ticket for an 11:00 am time slot which was available. I would like my refund for our original tickets.