Italy Travel Agent Review: Ravello, Positano, Capri, Pompeii, Mt Vesuvius, Food & Wine Tours, Luxury Family Trip

I would ask for the final travel documents sooner.  We were gone the week before the trip and when I printed them, I would have asked for more clarification on some of the days if I had more time to review.  The itinerary could have been more detailed to specifically state when we needed to get our own taxi versus having a driver.  We had to call the office several times with questions that could have been avoided.  In Positano, we when to the lemon orchard at 3:30 which was the time on our itinerary and didn't see anyone so we asked a young man at a place next door if we were in the right place.  He told us no and directed us to the lemon orchard at the end of the block.  We went and when we returned to the location for what we thought was the next item on our itinerary, the guide was there but she said since we were too late (she was almost ready to leave), we didn't get the tour we were supposed to.  We tried to call several times but didn't get anyone at the number we were given.  I am not sure if we didn't call correctly.  The people at the "wrong" lemon experience tried to help us too but they didn't recognize the name on our itinerary either for the next stop.  Even though we had a few hiccups, overall the staff were very helpful when we connected to help resolve our concerns.