Italy Travel Review: Florence, Pisa, Capri, Positano, Rome, Ravello, Portofino, Venice, Pompeii

Our travel agency did a great job of providing an amazing trip.  The tours promised were delivered with exceptional tour guides.  Not only were the tour guides knowledgeable but were engaged in their tours and so personable.  It made the tours a great learning experience with the feeling that no question was unreasonable.  

I will say that no trip goes without a hitch.  Our hitch was a small mistake in time of arrival at one of our destinations, but our travel agency quickly recognized it and contacted me of the problem and instructed me on how to fix the connection.  All said, our travel agency made up for changes to the plan by compensating with a dinner and refund of services paid but not delivered without request or discussion.  Not many companies refund without a fight.

Thank you to this company wonderful job on things you had control of.  Do want to say that after confirmation of our hotels, overbooking at our hotel in Venice stopped me from giving you 5 stars.   Not sure where the fault is since things are done over the phone but did seem that hotel did not hold up its end of the bargain since other hotel clients were suffering the same problem of being sent to another hotel due to overbooking.