Italy Travel Review: Venice, Private Mask Making Class, Burano & Murano Islands

We hopped on the ferry to Burano and Murano. We got so caught up in the charm of Burano that by the time we got to Murano the glass factory and many of the shops were closing. It’s easy to lose track of time on such a quaint island.

TRAVEL COMPANY COMMENTS:

I am so happy to hear you and your daughter had a wonderful time, especially taking in the beauty of Venice! Many people get so caught up in the tourism there that they miss the magic of the island.  It’s the perfect place to get a little lost as you wander the streets and canals, and I’m glad our mask making class was a special memory!

Unfortunately, I saw that the experience was not without some disappointment and must admit that I was a bit surprised to see such a low overall star rating on our services.  I understand that you have traveled with other agencies before, and we know each agency is different, so I wanted to take a moment to explain our services a bit better.  

In an internet world, we find our greatest value as a travel agency to be in our expertise, personal experience, and love of travel. During our many years of business, we have found the best way to maximize this value is through: 1) a congenial and straight-forward planning process focused around your interests; 2) custom travel documents with personal suggestions, tips, and other supplemental materials to enhance your travels; 3) unique and quality experiences with trustworthy and dedicated suppliers; and 4) a stress-free travel experience from start to finish.

Rather than budgeting for small gifts for our travelers, we found our clients prefer an enhanced travel document package and honest rates.  We also understand that most travelers are quite busy upon their return, and do not want to bother with many emails and calls. Instead, before you depart, we ask you to reach out upon your return (so you can find a time convenient for you). When you are back, we send one follow up by email, which it seems that you did not receive. Because there had been issues with our email communication in the past, I apologize for not following up to be sure you had.  However, specifically for cases such as this, we also include a “review your trip” reminder in your custom travel document package.  Although we always love hearing back from our clients, we never want your travels to feel like a chore.  This is why our policy is to allow clients to come to us when they are ready to discuss their trip, given the three afore mentioned requests for them to do so.

I understand if this is different from how other companies might have worked with you, but we have these policies for our own company based on our experience with past travelers. We use these systems to prioritize our efforts in achieving our goal – creating excellent travel experiences and sharing the true beauty of new (or old) destinations!  Thus, your note of a wonderful trip, love of Venice, and efficient planning process were greatly appreciated as that is exactly what we strive to provide!”