Japan Luxury Travel Review: Tokyo, Kyoto, Kanazawa, 16-Day Tour

Review by traveler

Melody F.

11.16.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Japan

Your overall comments on the trip and the travel company:

The trip was excellent. The hotels selected by Zicasso’s travel agent were exceptional. We did have a guide no-show in Kanazawa, but otherwise the trip was excellent.

What were the most enjoyable or memorable parts of your trip?

We greatly enjoyed our time in Kyoto.

Our guide in Tokyo also went above and beyond in ensuring we were able to see the places we wanted, recommending restaurants and shops.

If you could take your trip again, what would you do differently?

We would change nothing.

Travel Company Comments:

Dear Melody,

I wanted to follow up on your trip review posted with Zicasso.

It was wonderful to hear that you had an excellent overall trip experience!

We are always working to improve and diversify our services so appreciate all feedback.

Upon hearing of your guide not showing up for your tour in Kanazawa, we immediately reached out to the Japan Team to find out what had occurred. It turns out that the guide was taken ill suddenly and wasn't able to let anyone know they would be missing your appointment time. We do expect our guides and partner vendors to inform us if there is a problem, so we can make alternative arrangements. However, due to the quick onset of illness, they were unable to do so in this instance. You will be receiving a full refund for this tour since there was no way to provide another guide at short notice. We're very sorry that you lost some valuable time exploring the city while we verified the situation.

Thank you for trusting us with your travel and we hope your memories of Japan are overall positive!