Luxury Africa Safari Review: South Africa, Zambia, Zimbabwe, Nambia, Victoria Falls, Chobe Safari Lodge, Etosha National Park

Less driving Would cut out the first 3 days and do more game parks

Travel company's comments

Our company takes every comment seriously and looks into all issues that travelers may have.  We too are disappointed that this trip did not live up to the travelers expectations.

Our travel specialists insist on speaking with travelers before they book a trip.  We want to make sure they understand what they can expect on their requested trip itinerary. This traveler requested Namibia as a destination.  He was told this was a rough and rugged trip but he felt he would be fine.  We did send comprehensive information on the trip and the standards before the tour.

With all due respect to the traveler, we must address a few of his misconceptions about his trip.   The guide was very experienced leading trips in Namibia and led trips in the recent past for Namibia transport company.  However, he was newly employed by to our associate in Namibia and believe his comments were misunderstood.  The terrain is rough in Namibia and road system quite a challenge.  All our vehicles are equipped with special tracking devices to ensure that a guide does not get lost and if he does the main office can see it quite easily.

At no time were they lost but took a more circular route than the direct route that is normally taken.  The guide felt this was the best route for when they traveled.  The choice is up to the guide as road conditions can vary greatly.

The traveler will receive a refund for one of the excursion they could not take due to weather conditions.