Luxury Argentina & Chile Trip Review: Buenos Aires, El Calafate, El Chalten, Ushuaia, Santiago, Valparaiso, Tango Lesson

Overall, our trip was excellent and we brought back home unforgettable warm memories of Argentina and Chile. Our trip included certain segments arranged through this travel company's services and other segments which we booked directly ourselves (namely, cruise and Torres Del Paine). This review covers only our travel agency's segments.
 
We believe our travel team's services were commensurate with the price and met our expectations. We would like to thank Oxana for her effort in working with us to design the itinerary that met our requirements which included various reservations for hotels, show and tours in Buenos Aires, El Calafate, El Chalten, Ushuaia, Santiago, Valparaiso. Oxana handled our requests timely and with professionalism and good sense of customer care.  
We also would like to mention specifically Patricia who was punctual, answered promptly our phone calls and messages via Trip Plans app and resolved all our inquiries to our satisfaction.
All four of us agreed that the best local guide (by far!) throughout the entire trip organized by our travel company was our Santiago city tour guide – flexible, knowledgeable, informative, helpful and we could not have had a better experience, especially on the last day of our trip.
 
The availability of the travel agency's technology – having our itinerary available online and in PDF form, and also in the Trip Plans app – was helpful in providing a smooth and enjoyable travel experience, including real-time updates for each day. We felt well connected to our travel team and local providers throughout the entire trip.
One area of recommendation is obtaining more details / specifics from the local operators / tour guides on the content of the suggested tours. This is particularly important for private tour small group, like ourselves, who are willing to pay higher price for innovative and inventive ideas / itinerary items. Many of the descriptions in our itinerary were either too generic or standard and repeated what one can read on other tour aggregator websites.
 
We are satisfied with the services provided by this travel company and we would not hesitate to provide positive referrals for them to others.