Luxury Argentina & Chile Trip Review: Patagonia, Torres del Paine, Iguazu Falls, Wildlife, Hiking, 4-Week Travel

Review by traveler

Thomas D.

1.28.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Argentina

Chile

Your overall comments on the trip and the travel company:

Overall the trip components were excellent - locations, activities, and guides. The on-the-ground support from our travel company was lacking with Mariano, the original planner, out of site and a point person assigned who was not responsive nor proactive and knew little about our trip. When a number of logistical issues arose little was done. We've traveled with many Zicasso-referred companies and have always had better service.

What were the most enjoyable or memorable parts of your trip?

I didn't fully appreciate how many animals we would see in huge numbers in Patagonia. Highlights included sitting and walking incredibly close, but respectfully, among thousands of mammals at an Estancia; climbing to the top of a small mountain and having a condor hover 10m above my head at another Estancia; guanacos everywhere. There's nothing like it.
Climbing to the base of the towers in Torres del Paine - incredibly difficult (22km and 1200m vertical) and rewarding.
Taking in the Iguazu falls from the Brazillian side - breathtaking, and beyond my expectations.

If you could take your trip again, what would you do differently?

Spend more time focusing on internal logistics. This is a very large country and to see it all requires a large number of internal flights. Understanding our options and choices on timing may have made the trip more seamless and freed up time to enjoy the country.

Travel Company Comments:

Dear Thomas,
I hope you are doing well and you have had a safe trip back home.
I wanted to follow up on your comment posted with Zicasso so, first of all, thank you for your feedback mentioning the highlights and activities you have enjoyed most during your 25-days trip through Argentina and Chile.
As we strive to provide the best experience for our clients and I take negative comments seriously, we have revised thoroughly everything reported during your trip. We understand there were 2 issues we could not answer positively, as expected: one regarding the difficulty to find seats together in some of your internal flights, and the other one: Jacuzzi at the lodge near Torres del Paine. We have confirmed a Yurt without Jacuzzi and added you on a Waiting List for the Jacuzzi one. Unfortunately there were no availability by the time you check in at the Camp.
So I regret to know you have not found our Destination Host support service as effective as we aim to provide it, although we contract professional staff following our clients´ steps during the whole trip and our clients find this really helpful. Being in high season, with flights and accommodation at their full capacities, might sometimes leave us with limited margins for finding the answers we would prefer to give to our clients.
I regret to notice that all the efforts we dedicated to making your trip unforgettable could not be fully reflected in your travel experience.
As logistics in such large countries might be challenging, we will take your feedback into serious consideration, so as to adjust any internal procedure that might help us enhance our client's future experiences.
Again, thank you for traveling with us and your review.
Respectfully,
Mariano