Luxury Costa Rica Vacation Review: Activities & Excursions, 8-Day Family Trip

Review by traveler

Janie I.

7.5.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Costa Rica

Your overall comments on the trip and the travel company:

Rachel did a nice job planning our trip and our family had a wonderful time!

We did have a few issues that were disappointing once we arrived at our destination. It was the first time we have experienced that when using a recommendation from Zicasso.

What were the most enjoyable or memorable parts of your trip?

There were many memorable parts of our trip.

The places we stayed as well as the many activities and excursions were enjoyed by all of our family members.

If you could take your trip again, what would you do differently?

I can’t think of anything we’d change.

Travel Company Comments:

Dear Janie,
Thank you for taking the time to leave your review and for your kind words. Your feedback is incredibly valuable to me. I am happy to know that your family enjoyed the beauty of Costa Rica and were able to make lasting memories together.
I know that you experienced some hiccups along the way with our in-country partner, and I am truly sorry for the inconvenience this caused your family. Please accept my sincerest apologies. We take customer satisfaction very seriously and I deeply regret that we fell short in meeting your expectations on this occasion.
As soon as you notified me of the issues, I was able to take immediate action to address them and to ensure that your family's experience was salvaged. We offered your family lunch as compensation for the delay in your transfer from the Lodge to Manuel Antonio, and a full refund when you were taken to the wrong location for your canopy tour.
We have been working with our country partner for 20 years and this was the first time such issues occurred. I want to assure you that we are committed to providing our clients with the best possible travel experience. We are taking this as an opportunity to reevaluate our partnerships and align with operators that match our dedication to client satisfaction so that we may continue to ensure that we are providing the highest level of service and spare no effort in offering our clients a flawless travel experience that exceeds their expectations.
Thank you for choosing me and our travel company for your Costa Rica travel plans. I appreciate your business and hope to have the opportunity to serve your travel needs in the future.
Sincerely yours,
Rachel