Luxury France Tour Review

Unfortunately we did not have a great experience. We were originally supposed travel to France in 2020 and had put money down with this agency, but the pandemic ruined our plans. We were not able to get our money back, so we decided to use our downpayment for a trip to France in 2022 because we had a wedding there. I made it clear via email that we just wanted to use our downpayment to book hotels for this trip, we no longer needed the full itinerary planning experience (I have email receipts for all of this). When we went to plan for 2022 our agent was slow to act and we got shut out of our top 3 choice hotels (they were all available when we requested them). He claimed he could not just book things and that we needed to give more money, forgetting he already had our downpayment from 2020 which meant he should have been able to book things for us immediately. I had to find all of our accommodations because the hotels he offered were not what we were looking for. I ended up just booking some things on my own because I didn't trust that he would get what we needed done. By the end of a ton of back and forth, he booked us an airport transfer (that we did not request) (price unknown), 2 first-class train tickets ($300), 3 nights in a hotel ($2,899), a 4-hour lavender field tour and transfer to a new hotel (price unknown), and a 2-hour car transfer (price unknown). For this, we were charged over $7,000 and he refused to give an itemized list of what we were paying for. In what world does a tour and 2 car transfers equal $4,000? He already had over half our money so we felt stuck with him but were livid about the terrible service and lack of transparency. 
When we landed in Paris we noticed that the trains and tour he booked for us were on the wrong day and had we not noticed we would have missed the wedding. I called him to ask him to fix it and he started yelling at me saying it was my fault for not catching his mistake. I looked back at our email exchange and confirmed that I had always told him the right date he just booked it wrong. He was able to switch the trains and tour to the right day but the timing of the tour got messed up. Fortunately, we had a good trip because he only planned 3 of our 10 days, but needless to say we'll never work with this agency again.