Luxury Greece Travel Agent Review: Milos, Crete, Santorini, 16-Night Tour

Review by traveler

William S.

10.18.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Greece

Your overall comments on the trip and the travel company:

The overall trip was great!
We did however hit a few bumps in the road and do not feel that we received the best help from our travel company.
I do wish that we would have had a chance or a better explanation verbally of everything we signed up for.
We felt rushed at times, too many tours etc. on certain days. Travel times were a bit much. We feel that this should have been better explained to us. Cancelation policies should have been explained to us as well.
We thought that going thru Zicasso was the best way to go since we had such a great experience on our Italy trip that was prepared for us.
We will probably go thru Zicasso again, just not this Greece travel agency.

What were the most enjoyable or memorable parts of your trip?

The scenery was second to none. The history was fascinating. And for the most part, the food was terrific.
Milos was our favorite island. The people there and our hotel staff were all great.

If you could take your trip again, what would you do differently?

Have more free time and less driving. Eliminate some of the tours like the olive tasting in Crete. This was a joke.
We would not cram so much in one day like we did on our last day in Santorini. Between tours and travel, it was an unenjoyable day.

Travel Company Comments:

Dear William,

We are grateful and honed for using our office for your Greek trip although indeed deeply saddened by your bad review and rate.

Very sorry for your hassle, that due to strong winds your flight to Milos returned to Athens airport, and you spend the night at the hotel that Aegean Airlines booked for and found not to your standards. Also, I am sorry you are upset about not getting a refund for that night from the Milos hotel; although the subject was not risen by you during your stay, I want to clarify and reassure you that it is the hotel's policy not to offer you a refund and not ours in case you believe we kept the funds.

I was at your disposal during your trip, met you in person upon your arrival to welcome and go through the trip plan one last time and answer any last-minute questions, and I am very surprised to read that the itinerary and activities were unclear to you. We stayed in touch daily throughout your trip, and when you were thinking about flying back early to the US, due to the hurricane, myself and my team worked extra time and stood by making backup plans to make sure you will have the minimum losses.

Our cancellation policy is clear and visible to anyone on our website; refunds in case of cancelations 24 hours or under are not possible, although despite the last-minute cancellation of your sail on Santorini we offered you a 50% refund.
The olive oil visit to the organic olive oil mill you found a joke, was part of a half-day activity that we amended after your request. The whole activity is great, just the art of it not satisfactory.

We reassure you that when it comes to customer service, we demand more from ourselves than any client could demand from us. We will take your negative comments in a positive way to help us move forward and make our standards even higher.

Sincerely yours

Irene