Luxury Italy Honeymoon Review: Puglia, Matera, Coastline & Towns, Walking Tours, Two-Week Trip

We used this travel company to plan and book our honeymoon in Italy. Our experience with this company would be best described as average and we were a little underwhelmed by both the experience and the value for the money we invested. We were really up front about wanting our honeymoon to feel special, and not a single hotel or tour made any comment or recognition about it. I've talked with several friends who couldn't stop talking about the attention and "above and beyond" service they received on their honeymoon. We didn't have any of that with the portion of our trip booked by this travel company, and were really disappointed by that. 
The tour we were most excited about was cancelled last minute due to weather, and we weren't offered any comparable alternatives or suggestions for how to fill our day. Instead, the company suggested we talk to our hotel and then sent over another tour option for another day that would cost us an additional $1,000 on top of the thousands we had already paid for the trip. 
The tours that we did take were fine, the guides we had were very knowledgable and nice. But when booking these through this company, they didn't have a lot of knowledge about what the tours would contain and I think if we had known at the time of booking, we would have chosen other activities that were more romantic and tailored to us. 
My advice is that if you feel comfortable finding and booking hotels on your own, you don't need an agency like this company—because that's essentially all that was done for us along with a few walking tours. And you could certainly find a better value on those rooms elsewhere.