Luxury Italy Trip Review: Florence, Tuscany, Cortona, San Gimignano, Saffron Farm, 10-Day Tour

Overall, it was an amazing trip! The pandemic made things difficult/frustrating and had some issues with communication and the transfer to 2 other agents from the original. Was a little disappointed in an excursion to Cortona that we added on. It was very expensive and we were supposed to have a driver that was knowledgeable and gave us a guided tour on the way and back. He didn’t understand a lot of English. Was very nice and joked but basically paid an exorbitant amount of money for someone to drive us there and back. Also was disappointed that we never were able to get the same driver twice as requested but I don’t think the travel agency had a choice which is unfortunate. 
Everything else was beyond expectations. Our accommodations in Tuscany were like a fairy tale! Wish we had an option to stay the last night as well since our hotel in Florence wasn’t very nice and after 3 days in Florence on the front end, we were pretty much done with the city. 
The drivers all arrived when they were supposed to and all of them were very kind. Two of them in particular were incredible! And very informative which is what we felt like we were paying for and using the service for. I think in the future, I need to be more specific of what we’re wanting and check out the hotels we’re staying at and what they offer in advance.
All in all, had a fabulous time and would definitely use Zicasso again. We adore Italy and are very happy!