Luxury Jordan Vacation Review: Wadi Rum, Aqaba, Trekking, 2-Week Trip

I would have given 4 1/2 stars but there was no option. My husband and I took a 2-week trip to Jordan using this travel company. The owner was very responsive and accommodating. Our private trip included an array of hotels with a driver and guide. The car was comfortable and in good condition. We liked the driver very much and he was fluent in English. The hotels were exactly what we hoped for. We were always met on time. The reason for losing 1/2 star was a poor quality guide who didn’t even allow us a full day of touring, which we were supposed to have. The guide misstated facts, told tall tales, and tried to give us a shorter itinerary than agreed to. Each time we stood our ground, he called the travel company to make sure they would pay. The travel agent was available to tell them it was paid for and to take us where we wanted. We did not contact the agency while in Jordan to let our agent know what was happening was different than promised. He would have gotten us a different guide had he known. He asked for feedback when we arrived back in the USA. I told him about our experience with the guide and he was saddened we didn’t let him know at the beginning of the trip, my fault. The guide will never work for him again so this won’t happen to anyone else. I would definitely use this travel company again but I would communicate if something was off.