Luxury Kenya Africa Safari Review: Amboseli National Park, Lewa Wildlife Conservancy, Nairobi

The trip was fantastic and all three camps were great.
I would rate them the following:
Tortilis Camp - 4.5*
Lewa House - 5+*
Serian Ngare - 5*
I give this travel planner and the travel company 4* because there were some things she should have known about the camps. Specifically, I asked her about WiFi and she said they all had it. This was not true. Also, the specific areas where she and her partner agency, in Nairobi (local tour company) had control over like hotel in Nairobi upon our arrival and our day at the end of the trip before our late night flight home were not planned very well.
I was surprised that our planner and this company never reached out to us upon our return. I told her of the minor issues while we were in Kenya and then sent her an email 15 days after our return letting her know of our rating and issues. She responded to my email that she had been sick for the past two weeks........
My daughter is in the hospitality industry and said it was unthinkable not to touch base with a client, especially one that spent $25k.